Privacy Policy
Your privacy matters to us. This policy explains how arevoliqent protects and manages your personal information when you use our financial education services.
Information We Collect
When you engage with arevoliqent's financial literacy programs, we collect information that helps us provide personalized education and support. This includes details you provide directly and information gathered through your platform interactions.
- Personal identifiers like name, email address, and contact details when you register for courses
- Educational preferences and learning goals you share during enrollment
- Progress tracking data from your course participation and module completions
- Communication records from support interactions and educational consultations
- Technical information including device type, browser settings, and platform usage patterns
- Payment information processed securely through our approved payment partners
Australian Privacy Principles Compliance: Our data collection practices fully comply with the Privacy Act 1988 (Commonwealth) and Australian Privacy Principles. We only collect information that's necessary for providing our educational services.
How We Use Your Information
Your information helps us create meaningful financial education experiences. We use it to customize learning paths, track your educational progress, and provide ongoing support throughout your financial literacy journey.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Learning preferences, completion data | Contract performance |
| Educational support and mentoring | Contact details, learning goals | Contract performance |
| Platform improvements and content development | Usage patterns, feedback data | Legitimate business interest |
| Communication about programs and updates | Contact information, enrollment status | Contract performance and consent |
Data Storage and Security
We take data protection seriously, especially when handling financial education information. Our security measures protect your personal details while ensuring you can access learning materials smoothly and safely.
- Data encryption both during transmission and while stored on our secure Australian servers
- Regular security audits and penetration testing to identify potential vulnerabilities
- Access controls ensuring only authorized team members can view your information
- Secure backup systems with multiple recovery points to prevent data loss
- Partnership with ISO 27001 certified hosting providers for additional security assurance
- Staff training on privacy requirements and secure data handling procedures
Your Rights and Choices
Under Australian privacy law, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights and maintain control over your data.
Access Your Information: Request a copy of all personal data we hold about you, including learning progress and communication history. We'll provide this within 30 days at no charge.
You can also:
- Correct inaccurate information by contacting our support team or updating your profile directly
- Request deletion of your account and associated data, subject to legal retention requirements
- Opt out of marketing communications while continuing to receive essential course updates
- Restrict processing for specific purposes while maintaining access to educational content
- Download your learning progress and course completion certificates
- File complaints with the Australian Privacy Commissioner if you're unsatisfied with our response
Information Sharing and Third Parties
We work with trusted partners to deliver our financial education programs effectively. These relationships are carefully managed to ensure your privacy remains protected while we provide comprehensive learning support.
- Educational content providers who help develop specialized financial literacy modules
- Payment processors for secure transaction handling, limited to necessary payment data
- Email service providers for course communications and progress updates
- Analytics services to understand platform usage and improve learning experiences
- Customer support platforms to manage your questions and provide timely assistance
We never sell your personal information to advertisers or marketing companies. Any data sharing occurs under strict contractual agreements that require partners to protect your information according to Australian privacy standards.
Data Retention and Deletion
We retain your information only as long as necessary to provide educational services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Course enrollment and progress data | 7 years after course completion | Educational records requirements |
| Payment and billing information | 7 years from transaction date | Tax and accounting compliance |
| Marketing communication preferences | Until you withdraw consent | Ongoing service provision |
| Support communication records | 3 years from last interaction | Service quality and dispute resolution |
Changes to This Policy
We occasionally update this privacy policy to reflect changes in our services, legal requirements, or data handling practices. When significant changes occur, we'll notify active users via email and post updates on our platform.
Recent updates have included enhanced security measures implemented in early 2025 and expanded user rights following Australian privacy law clarifications. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions and Requests
For privacy-related inquiries, data access requests, or concerns about how we handle your information:
Email: privacy@arevoliqent.com
Mail: Privacy Officer, arevoliqent
410 York St, Ballarat East VIC 3350, Australia
Phone: +61 439 914 952
We aim to respond to all privacy requests within 30 days and will work with you to resolve any concerns about your personal information.